City Pieceis the store name used for this online fashion store serving customers across Canada.

These Terms of Service explain the conditions that apply when you visit our website, browse our products, place an order, or use our online store.

By using this website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies shown on our website.

Online Store

City Pieceoffers practical fashion pieces through an online store. Products are sourced through selected suppliers and made available to customers across Canada.

We aim to provide clear product information, accessible pricing, and support for questions about sizing, delivery, returns, and orders.

Customer Information

When placing an order, you agree to provide accurate and complete information, including your name, email address, billing information, shipping address, and any other details needed to process your order.

You are responsible for checking that your order details, shipping address, contact information, and selected products are correct before completing your purchase.

If you notice an error after placing an order, please contact us as soon as possible at support@citypiece.com.

Product Information

We aim to keep product pages clear and practical. Product pages may include details such as sizing, colours, materials, product features, delivery information, and what is included with the item.

Please review the product page carefully before placing an order. If you have questions about sizing, materials, delivery, or product details, you can contact us before completing your purchase.

Product colours may appear slightly different depending on screen settings, lighting, photography, and device display. We aim to present products as clearly as possible, but small visual differences may occur.

Images and Visual Content

Product photos and product details are shown on each product page so customers know what to expect before ordering.

Lifestyle, homepage, and header images may be used to reflect the style and atmosphere of our store. These images are used for presentation and styling purposes. For exact product information, please refer to the product page.

Pricing

Prices are shown in Canadian dollars unless stated otherwise.

Product prices, promotions, discounts, shipping charges, and availability may change from time to time. The final price, available delivery options, and applicable charges will be shown during checkout before you place your order.

If a pricing or product information error occurs, we may correct the error and, where relevant, contact affected customers before processing or completing the order.

Orders

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order request.

We may review orders before processing them. We reserve the right to cancel or refuse an order where necessary, including where product information is incorrect, payment cannot be processed, stock is unavailable, fraud is suspected, or the order cannot be fulfilled.

If an order is cancelled after payment has been taken, we will arrange a refund according to the payment method used and our applicable policies.

Payment

Payment must be completed using one of the payment methods available at checkout.

Payment processing may be handled by third-party payment providers. These providers may process payment information as needed to complete transactions, prevent fraud, and meet their own legal and security requirements.

We do not directly store full payment card details on our website.

Shipping and Delivery

We serve customers across Canada.

Estimated delivery times, shipping methods, and tracking options may vary by product, supplier, destination, and checkout selection.

When tracking is included with the selected shipping method, tracking details will be provided after dispatch.

Delivery estimates are provided for guidance and may be affected by carriers, suppliers, customs processing, weather, high-volume periods, incorrect address details, or other circumstances outside our direct control.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy.

You may request a return within 14 days after your order has been delivered, subject to the conditions listed in our Refund Policy.

Please review the Refund Policy before placing an order. If you have questions about whether an item can be returned, contact us before completing your purchase.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@citypiece.com.

We will do our best to help, but orders cannot always be cancelled once they have been processed, packed, dispatched, or sent to a supplier or fulfilment partner.

Promotions and Discounts

Promotions, discount codes, and special offers may be subject to additional terms shown with the offer.

Promotions may be changed, paused, or ended at any time unless otherwise stated.

Discount codes may not always be combined with other offers and may be limited by product, order value, date, or availability.

Customer Reviews and Feedback

Any customer reviews displayed on this website should reflect real customer experiences.

If we collect reviews, we may ask customers to share feedback after receiving their order. Reviews may be moderated for relevance, language, spam, privacy, or inappropriate content, but should not be changed in a way that misrepresents the customer’s experience.

If you submit feedback, a review, image, or other content to us, you allow us to use that content for store-related purposes, such as displaying customer feedback, improving our products, or supporting customer service, unless you ask us not to where applicable.

Acceptable Use

You agree not to use this website for unlawful, harmful, fraudulent, abusive, or disruptive purposes.

You must not attempt to interfere with the website, bypass security features, misuse checkout or payment systems, submit false information, or use the website in a way that could harm the store, customers, service providers, or other users.

Third-Party Services

Our website may use third-party services for payments, checkout, shipping, email communication, analytics, advertising, fraud prevention, customer support, and website functionality.

These third-party services may have their own terms, privacy policies, and operating rules. We are not responsible for third-party websites or services that we do not control.

Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, availability, or practices of third-party websites. Visiting third-party websites is at your own discretion.

Intellectual Property

The content on this website, including text, layout, branding, images, graphics, product presentation, and other visual elements, is owned by or licensed to City Pieceunless stated otherwise.

You may not copy, reproduce, distribute, modify, sell, or use website content for commercial purposes without permission.

Website Availability

We aim to keep the website available and working properly, but we cannot guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may update, pause, change, or remove parts of the website from time to time.

Limitation of Liability

To the extent permitted by applicable law, City Pieceis not responsible for indirect, incidental, special, or consequential losses related to the use of this website, products, delays, third-party services, or inability to access the website.

Nothing in these Terms of Service is intended to limit any consumer rights that may apply under the laws of your province or territory.

Consumer Rights

This website is intended for customers in Canada. Customers may have consumer rights under federal, provincial, or territorial laws.

Nothing in these Terms of Service is intended to remove or reduce rights that cannot be excluded under applicable consumer protection laws.

Privacy

Personal information is handled according to our Privacy Policy.

By using this website or placing an order, you acknowledge that personal information may be collected, used, stored, and shared as described in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our store, website, services, policies, legal requirements, or business practices.

The updated version will be posted on this page. Continued use of the website after changes are posted means you accept the updated Terms of Service.

Governing Law

These Terms of Service are intended to be interpreted in accordance with applicable Canadian laws, without limiting any consumer rights that may apply in your province or territory.

Contact

For questions about these Terms of Service or our store, please contact us at:

City Piece
Email: support@citypiece.com