CityPiece is at the beginning of its journey.

We are building the brand step by step, starting with carefully selected pieces inspired by city life, travel and meaningful moments. This first phase helps us discover what people truly connect with, what they wear, and which products deserve a place in the CityPiece world.

Before creating our own full collections, we want to understand what works in real life.

Fit, fabric, comfort, quality, packaging, styling and daily use all matter. By testing selected pieces first, we learn what should stay, what should improve, and what should become part of future CityPiece collections.

Not yet.

CityPiece is currently in its early selection phase. Instead of holding large amounts of stock, we work with limited selections while we discover which pieces customers truly connect with.

This helps us build the brand with more intention and less waste.

Your feedback helps shape what CityPiece becomes.

We look at fit, quality, materials, packaging, styling, delivery experience and how each piece feels in real life. Every response helps us decide what we improve, replace or develop further.

Our first customers are part of the beginning.

If something is not right, we will help make it right.

A product may fit differently than expected, feel different in real life, or not meet the standard we want for CityPiece. That risk is ours.

We try to keep returns simple and fair. If a product needs to come back, we will not make it difficult. We only ask that return requests are made with care and honesty, so we can continue offering a supportive return experience to every customer.

You can start a return through our return page, and we will review your request for a suitable solution, replacement or refund.

CityPiece is building towards a luxury city-inspired fashion brand with its own signature pieces.

The long-term vision is to create refined scarves, accessories, badges, hardware and collectible city pieces connected to places, stories and moments.

Not souvenirs. Not mass merchandise. City memories, translated into fashion.

We currently ship to customers across Canada.

Yes. We offer free shipping across Canada.

Once your order has been processed, you can track it through our order tracking page.

Track Your Order
https://citypiece.com/apps/parcelpanel

Tracking information becomes available once your order has been processed and the carrier has shared the tracking details.

Please note that tracking updates may take some time to appear after your order has been shipped.

Sometimes tracking updates can take a little longer to appear, especially when a package is moving between carriers or processing facilities.

If your tracking has not updated for several business days, please contact us and we will help you look into it.

CityPiece is based in Amsterdam and inspired by cities around the world. We currently operate as an online store serving customers across Canada.

Most orders are delivered within 15–25 business days after dispatch.

CityPiece is still at the beginning of its journey. During this first phase, we are testing and selecting pieces carefully instead of holding large amounts of stock. This helps us discover what customers truly connect with before building larger collections.

We know waiting longer is not always ideal, so we try to keep the process clear. Tracking details will be shared when available for your selected shipping method.

We offer 14-day returns after delivery.

To be eligible, the item must be unused, unworn, unwashed and returned in the same condition as received. Please keep the original packaging where possible, so we can process your return smoothly.

If something is not right, we will help make it right. CityPiece is still in its early phase, and we want your experience to feel safe, clear and supported.

You can start your return through our return page.

Start a return here:https://citypiece.com/apps/parcelpanel-returns/

Please pack all returned items securely in a box.

Where possible, please include the original packaging. This helps us review the full product experience and improve future CityPiece selections.

Also include a print-off of your order confirmation email and a short note with your RMA number inside the package. This helps us process your return faster.

After your return request has been approved, ship the package through your local post office or another carrier of your choice.

You will receive return updates through the return page and by email.

If something is not right, please contact us or start a return request.

A product may fit differently than expected, feel different in real life, or not meet the standard we want for CityPiece. That risk is ours. We will review your request and look for a suitable solution, replacement or refund.

Your refund will be sent back to the original payment method used at checkout.

Once we have processed the refund, it may take up to 10 business days to appear in your account. The exact timing depends on your payment provider, Shopify and your bank.

You will receive updates through the return page and by email.

Please keep your RMA number and order confirmation available, as this helps us process your return faster.

For questions about sizing, delivery, returns or your order, you can contact us at:

support@citypiece.com

Our business days are Monday to Friday.

We usually respond within 48 hours on business days.

If your message is about an order, please include your order number. This helps us find your order faster and support you better.